Our policies/Terms of Use

Payment by Credit Card
We accept payment by credit card only. Orders will not be sent until funds are verified. You may use VISA, MasterCard, Discover Card and American Express. To place an order with a credit card you must be the cardholder. If a credit card is denied, MuscleLab.com will notify the customer. If the customer is not contacted, the order will be canceled.

Shipping
We make every effort to process and ship your order promptly and correctly. Every order is inspected to ensure an accurate shipment. Should a shortage or unavailability of product cause an unexpected delay, we will notify you of the delay as soon as possible.

Returns
All MuscleLab products carry a 100% money back guarantee (minus shipping costs). To qualify for a refund you must:

• Use the product as directed. For example, using three month’s worth of MuscleLab in a few weeks voids the guarantee.
• Include a reason in writing for the return.
• Return ALL bottles both opened and unopened
• The money back guarantee may only be used ONCE per customer. Placing an order after receiving a Return Credit voids all future guarantees.

Holidays
MuscleLab.com will accept online orders, but is not open for business and will not ship orders on the following holidays:

• Labor Day
• Memorial Day
• Independence Day
• Thanksgiving Day
• the day after Thanksgiving
• Christmas Eve
• Christmas Day
• the day after Christmas
• New Year's Day

Privacy
MuscleLab.com respects the privacy of every individual who visits our Website. Any information that you provide us will be used only for our internal purposes to help us provide you with the most useful products and services and to refine our Website so that it is better suited to your needs. We will not give or sell your personally identifiable information to any outside organization or individual.

Security
There's no denying that security is an important issue in Internet transactions. At MuscleLab.com, we've made safeguarding your information one of our primary goals, and we've demonstrated that commitment by establishing a secure server for all online transactions. Any information that you send us when ordering online is "encrypted," or scrambled, so it cannot be read by anyone who might intercept your message. When the information reaches us, we unscramble the data and process the information you sent us. So you can relax when ordering from us-we've taken the necessary steps to ensure that your order and payment information remains secure and confidential.